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Dealing with COVID 19

Dear customers, business partners and suppliers.

With reference to the current situation in dealing with COVID 19, we feel compelled to provide information about the situation and our planned measures.
As a globally acting company, we observe every new development and adjust our response accordingly.

The health and safety of our employees, customers and suppliers remains our top priority. So far we have no report of an infected person in our company. None of our employees has recently been on vacation or on a business trip in one of the designated risk areas.

In addition to the communication about hygiene measures, we have started to actively involve our employees in the disease prevention. All employees in the office, in the technology, as well as in the production are required to keep a sufficient distance to other people in both professional and private environments and are asked to strictly observe all necessary hygiene rules. External people no longer have access to our office building and production areas. We have stopped the international and national travel activities of our sales representatives until further notice.

Due to the rapid development of the situation in dealing with COVID 19, we would like to inform you that we can only perform service and maintenance work on your systems under aggravated conditions. Administrative requirements must be met, which regulate access to the respective systems. In this scenario, we can only adhere to contractually agreed response times to a very limited extent. Therefore we
would like to ask you to take this into account when planning your internal measures.

We thank you for your understanding and hope that we are acting in your interest.